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  • Writer's pictureKaryna Mihalevich

CLARITY.SHOW Podcast: Process Mining & Digital Twins of Enterprise Processes: A Deep Dive

In the era of digital transformation, businesses are constantly seeking ways to optimize their operations, improve efficiency, and reduce costs. Two emerging technologies that are making a significant impact in this area are process mining and digital twins. These technologies provide businesses with the tools they need to analyze, simulate, and optimize their processes in a digital environment. In a recent episode of the CLARITY.SHOW podcast, Robert Thacker, an expert in the field, shared his insights on these topics. This article delves into the insights, applications, and benefits of these technologies, and how they are driving digital transformation in enterprises.

Our guest Robert Thacker, Sr. Principal Consultant at SAP Signavio and the host of the podcast Karyna Mihalevich, CPQ Functional Lead at CLARITY.


  1. Understanding Process Mining: Insights, Applications, and Benefits

  2. The Role of Digital Process Twin in Process Optimization and Digital Transformation

  3. Leveraging Signavio for Effective Process Modeling and Digital Twin Visualization

  4. Enhancing Enterprise-wide Collaboration and Process Transparency with Signavio

  5. Key Factors to Consider for Implementing Digital Twins in Business

  6. Use Cases for Digital Twins in Enterprises

  7. Exploring the Future Possibilities of Digital Process Twins

  8. Conclusion

Understanding Process Mining: Insights, Applications, and Benefits

Process mining is a method that utilizes artificial intelligence (AI) and machine learning (ML) to analyze business processes. It provides insights into how processes are actually being executed in real-time, as opposed to how they were designed to function. This technology helps organizations identify bottlenecks, inefficiencies, and deviations from the standard process, enabling them to make data-driven decisions for process improvement.

Process mining is a technique that uses event logs in order to analyze a business process.

The benefits of process mining are manifold. It provides a clear, objective view of how processes function, eliminating guesswork and assumptions. It also allows for real-time monitoring and analysis, enabling organizations to identify and address issues promptly. Moreover, process mining can be used to ensure compliance with regulations and standards, as it provides an audit trail of process activities.

Process mining itself, can be a powerful tool used in a variety of different industries to help optimize processes, reduce costs, or improve efficiency.

The Role of Digital Process Twin in Process Optimization and Digital Transformation

A digital process twin is a digital replica of a physical process or system. It enables businesses to simulate, monitor, and optimize the performance of their processes. This is achieved through data analytics, machine learning algorithms, and real-time or historical data.

A digital process twin is a digital replica of your actual physical process or the system.

Digital process twins play a crucial role in digital transformation. They allow businesses to test proposed changes or stress test their processes in a safe and controlled environment before implementing them in the real world. This leads to better decision-making, reduced risks, and improved outcomes.

An organization can use the digital twin in order to test proposed changes or even maybe stress test what might happen with their process if things go beyond what they're expecting.

Leveraging Signavio for Effective Process Modeling and Digital Twin Visualization

Signavio is a leading platform for modeling business processes and visualizing digital twins. It provides a suite of tools for process modeling, analysis, and optimization. The platform offers a range of functionalities to support a digital process twin, including process modeling, simulation, analytics, and collaboration.

Signavio provides a nice visual modeling environment that allows users to create their process maps and diagrams that actually represent how their businesses work.

Signavio's cloud-based solution enables businesses to conduct what-if analyses, make accurate predictions about future process performance, and identify gaps or issues in their processes. Moreover, it fosters collaboration across the organization, breaking down silo walls and enabling real-time decision-making.

Collaboration helps us to break down those silo walls and helps us collaborate across the organization to be able to work in real time.

Enhancing Enterprise-wide Collaboration and Process Transparency with Signavio

Signavio provides us with the capability to have visibility, not just within the business, but even in the IT infrastructure as to how systems are being used.

Signavio not only aids in process modeling and digital twin visualization but also enhances enterprise-wide collaboration and process transparency. It provides a clear picture of how processes work across different departments, facilitating better communication and coordination.

Signavio helps us to really see the relationship between processes that are not only coming into us, but processes that might be affected after us as well.

By providing a holistic view of the business processes, Signavio enables businesses to make informed decisions, optimize resource allocation, and manage risks effectively. It also aids in change management, helping businesses to address and manage significant changes in their operations, processes, and culture.

Key Factors to Consider for Implementing Digital Twins in Business

Implementing digital twins in business requires careful consideration of several key factors. These include business objectives, data management, technology infrastructure, talent, change management, and return on investment.

As a business leader, I need to have really a clear understanding of what my organizational goals are, and then understand how a digital twin can help me achieve those goals.

Data management is crucial as digital twins require a vast amount of data to function effectively. Businesses need to have the necessary infrastructure and processes in place to collect, store, and manage this data. Similarly, they need to have the right technology infrastructure to support the digital twin, including cloud computing and artificial intelligence capabilities. Talent is another critical factor. Businesses need to have a skilled workforce with expertise in areas such as data analytics, machine learning, and software engineering.

Use Cases for Digital Twins in Enterprises

Digital twins have a wide range of applications in enterprises. They can be used for process optimization, resource allocation, risk management, and predictive maintenance. By simulating different scenarios and analyzing data, organizations can identify inefficiencies, optimize resource allocation, manage risks, and predict equipment failures.

With process optimization, that's certainly a benefit by having a digital twin - a business can now run a what-if simulation.

By creating a digital twin of company’s operations, of its individual processes, we can now use a simulation, or might even use an AI algorithm as we advance into that in order to analyze different data points.

Exploring the Future Possibilities of Digital Process Twins

The future of digital process twins is promising. As more businesses embrace digital transformation, the use of digital twins is expected to grow and evolve. Potential developments include integration with blockchain technology for secure data transportation and storage, application in healthcare for improved treatment and diagnostics, and integration with augmented and virtual reality for immersive process training and testing.

"I think the future of Process Twins is promising. I think we can only expect to see further advancements as the technology continues to evolve." – Robert Thacker

The Bottom Line

Process mining and digital twins are revolutionizing the way businesses operate. They provide valuable insights into business processes, enable simulation and optimization, and drive digital transformation. By leveraging these technologies, businesses can improve efficiency, reduce costs, and stay ahead in the competitive business landscape. As we move into the future, the possibilities for these technologies are endless, and their impact on business operations is set to increase exponentially.

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